Alyson Roper Spotlight
Alyson Roper, one of our longest serving office employees, was kind enough to share some insights into her role as Service Office Manager at Amalgamated Lifts
Alyson has been in the lift industry for an incredible 18 years and has been with Amalgamated Lifts since 2010, starting her journey in the business as Customer Service Adviser, progressing into the role of Live Response Coordinator, and now with a furthering promotion to her current role.
We asked Alyson what her typical day looks like and she explained “There is never a dull moment and there is always something to do!” She spends the majority of her time sorting parts and booking them in, arranging technician visits and supporting all Contract Supervisors in the office
We asked what skills have been most critical to the success in her role, and she credits her people skills and understanding of “helping meet clients’ needs and knowledge of parts to identify solutions”
When reflecting on the industry and changes, Alyson acknowledges she “has witnessed a noticeable growth in female representation, which is great to see” and whilst there has been an increase in customer expectations, she says it is reassuring to know that AL is continuously developing our in-house systems and technologies to accommodate both office and client demands
The best work advice she has received and lives by is “Act now and don’t leave it until tomorrow”
Outside of work, Alyson enjoys “Cooking, spending time with my family, and watching movies.” It goes without saying at all company events, Alyson’s baked goods are always appreciated and delicious!
